General vehicle rental conditions
GENERAL RENTAL CONDITIONS. This agreement constitutes the source that regulates the contractual relationship between the rental company Maestrini Auro Srl and the customer.
1. USER. The user must be of legal age and fully capable of acting and contracting. He or she must possess a valid personal identification document and a valid driver’s license to operate the rental vehicle. Unless otherwise provided by explicit international agreements in force, an international driving licence is mandatory for non-EU citizens. These documents must be valid at least until the end of the rental period. The user must provide a credit card as a guarantee.
2. USE OF THE VEHICLE. The rental vehicle must be used exclusively for the purposes specified in the vehicle registration document; it is rented for tourism and not for professional purposes; it must not be overloaded with items or people beyond the number required by law and indicated in the vehicle registration document; it must not be used in a manner that invalidates the insurance coverage. Due diligence and care must always be exercised when using the vehicle. The vehicle may be driven by a person other than the rental agreement holder provided that: the person meets the requirements set out in point 1 in terms of personal identification and driving license; this is expressly mentioned in the rental agreement under “Other drivers” or in the contract notes until the vehicle is handed over. The rental agreement holder assumes full responsibility for any unauthorized driving of the vehicle and will be held liable for any damages, fines, and/or penalties that may arise from the driving of authorized or unauthorized drivers. The rental vehicle may only be driven within Italy, unless otherwise expressly agreed, and in any case, the rental agreement holder is always responsible for any restrictions and/or permits required in the destination country or intermediate destination. In the event of an agreed-upon trip abroad, the vehicle may only be driven outside of Italy by the rental agreement holder or by others designated by the rental agreement holder and notified prior to pick-up. The user is informed and accepts the prohibition on smoking and/or eating and/or sleeping in the vehicle. The presence of pets must be communicated and authorized in advance, and their transportation must always be in their appropriate carriers in compliance with applicable laws. The transportation of minors is always the responsibility of the rental agreement holder and must comply with applicable laws regarding age, height, and the need for child seats and/or cushions. Under no circumstances should minors and/or animals be left in the vehicle without the supervision of an adult. Child seats and/or booster cushions for transporting minors may be requested, but verification of suitability and use is always the responsibility of the customer who signed the rental contract.
3 VEHICLE CONDITION. The vehicle is provided with a GPS locator and complies with road traffic regulations. It is functionally efficient as evidenced by standard pre-delivery checks. The user agrees to return the vehicle in the same condition in which it was received, except for normal wear and tear due to use. The user agrees to check and monitor the levels of oil, coolant, brake fluid, AdBlue, and tire wear during use (at least once every 1,000 kilometers). In the event of a breakdown or accident, it is strictly forbidden to have unauthorized personnel intervene or to have repairs carried out in workshops not authorized by Maestrini Auto. The user must notify the public authorities if necessary and notify the rental company and comply with their instructions. Without prejudice to the foregoing, if the user, due to vehicle breakdowns not attributable to their negligence or carelessness, is forced to seek repairs from a mechanic, in order to obtain reimbursement for any amounts spent, they agree to request a proper invoice made out to Maestrini Auto Srl and to deliver it to the company’s headquarters upon their return. Except in cases of gross negligence, Maestrini Auto is not liable for consequential damages and/or loss of earnings resulting from breakdowns or breakages resulting from causes not detectable at the time of delivery of the vehicle. In any case, it is hereby established that any compensation claim against Maestrini Auto cannot exceed the rental value, net of any additional services included in the document. The vehicle is delivered with only one set of keys, with or without remote control, for which the user is responsible. In the event of loss, the user is required to reimburse both the production of a copy, with or without remote control, for an amount of 350.00 euros, as well as any shipping costs assessed on a case-by-case basis.
4 VEHICLE DAMAGE AND ALTERATIONS. Except in cases of proper operation covered by insurance and any extensions to the deductible formula, the user is required to compensate Maestrini Auto for any damage caused to the vehicle through negligence, carelessness, imprudence, or inexperience. If the vehicle is returned with a noticeable smell of smoke and/or dirt attributable to ash, the customer is informed and agrees that Maestrini Auto may charge a fee of €60.00 for sanitization of the vehicle. Any additional cleaning and sanitization costs (for example, due to carelessness or excessive pet hair) will be charged upon return of the vehicle and amount to a minimum of €80.00.
5. FINES AND PENALTIES. In the event of notification of fines and penalties attributable to the rental period, Maestrini Auto will, without notice, reject the report, providing the authority that issued the report with the details of the rental owner and a copy of the documents provided for re-registration. The user agrees to pay Maestrini Auto any fines, penalties, court costs, and any other charges imposed by law on Maestrini Auto resulting from use of the vehicle during the rental period if rejection is not possible or is unsuccessful. Damages, fines, and penalties may be charged, if necessary, to the user via the credit card provided.
6. DEPOSIT. Upon delivery of the vehicle, Maestrini Auto Srl may request, as a safeguard and guarantee, a non-interest-bearing security deposit. The deposit will be refunded after payment of the price and return of the vehicle in the same condition in which it was delivered. If the vehicle is returned damaged or without fuel, the aforementioned deposit will be retained as a down payment on the amount of the damage and/or the price of fuel.
7. REPLACEMENT VEHICLE. Maestrini Auto Srl reserves the right, at its sole discretion and subject to availability, to provide or withhold a replacement vehicle in the event of theft, fire, breakdown, or serious accident of the rented vehicle. Any replacement may be with a vehicle equipped with manual or automatic transmission. In such cases, the user is required to contact Maestrini Auto immediately and follow the instructions provided.
8. FUEL. Fuel costs are the sole responsibility of the user. The vehicle will be delivered with a full tank and must be returned with the same amount. If this is not the case, the cost of the missing liters of fuel will be charged to the user, plus a €25.00 service fee, via a secure URL link for online payment or the credit card used to pay for the rental. Otherwise, the fuel will be deducted from any security deposit.
9. INSURANCE. The vehicle is covered by third-party liability insurance, including comprehensive collision, vehicle damage, fire, and theft coverage. The standard package includes: comprehensive collision and third-party liability insurance with a maximum coverage of €5,000,000.00 (with a deductible specified on a case-by-case basis in the voucher and/or rental agreement), as well as personal insurance for the driver and passengers. The user will be liable for damages below the deductible or exceeding the insurance coverage. The user undertakes to report in writing to Maestrini Auto any accident, even minor, that may occur during the rental period, specifying the details of the incident and the actions taken, and providing copies of any reports and/or reports drawn up by law enforcement authorities. Insurance services are activated by the rental company or, if this is not possible, by the owner and another passenger authorized to drive the vehicle, by contacting the contact details provided in the policy, a copy of which is provided inside the vehicle. Under no circumstances should the vehicle be left unattended or abandoned; it must be handed over to the assistance service, and full contact information must be promptly provided to Maestrini Auto. It is the customer’s responsibility to verify the presence of the documents inside the vehicle and request a copy from Maestrini Auto if they are missing.
10 RATES. Rates include: third-party liability insurance, personal insurance for the driver and passengers, road tax, and unlimited mileage. Rates do NOT include: fuel, tolls, tourist tax, and anything not expressly included and specified.
11. PAYMENT METHODS. Payment for the rental vehicle (in full or in full) is made upon delivery, unless otherwise expressly agreed, and can be made by: cash (within legal limits), credit card, debit card, or ATM card.
12. DELIVERY AND RETURN OF THE VEHICLE. Unless otherwise agreed in advance, the vehicle must be delivered and returned to the Maestrini Auto headquarters. The rental period is limited to the period indicated on the rental agreement. Return must take place by the indicated time. If the indicated time is after 7:30 PM or on a non-operational date and time, an extension may be agreed upon, which however remains at the discretion of the rental company. Failure to return the vehicle by the time indicated on the rental agreement, unless previously agreed by the Company, will result in the application of a penalty of €150.00 (+ VAT) in addition to payment for the extra time used, with a minimum applied of 12 hours (i.e., a half-day rental). Any requests for early return of a vehicle, if logistically manageable and therefore accepted, do not entitle the customer to a refund from the Company, who also reserves the right to apply a penalty of up to 50% of the total rental contract, with a minimum of 200 euros (+ VAT).
13. BOOKING CANCELLATION. The Rental Company reserves the right to cancel the rental request even before the scheduled pick-up time, even if due to force majeure or other unforeseen circumstances, including technical reasons, and cannot guarantee an alternative solution. If the customer requests cancellation of the rental reservation before 30 days from the scheduled pick-up date, the deposit paid will be forfeited and the customer will be required to pay up to 30% of the total reservation. If the cancellation, in whole or in part, occurs within 30 days, the customer is not entitled to a refund and will be required to pay the entire reservation amount.
14. COMPETENT COURT. Any dispute relating to the rental agreement will be under the exclusive jurisdiction of the Court of Florence.
15. SUBSCRIPTION AND ACCEPTANCE. By collecting the vehicle, the user signs this form and accepts all the clauses without reservation. The user releases Maestrini Auto Srl from any liability for any damage that may be caused to property, animals, or the user as a result of using the vehicle.
ente stesso in conseguenza dell’uso del veicolo.
Rel. 2.7 15012026 ENG
Art. 1 add text about an international driving licence is mandatory for non-EU users.